Huobi HTX OTC Business Head AD Depth Interpretation of C2C Selection Station

On August 28, AD, the head of Huobi HTX OTC business, was invited to attend the fourth session of "Huobi Executive Face-to-Face" event. He provided a detailed explanation of the new C2C trading mechanism of Huobi HTX, namely "0 freeze + 100% full compensation", and elaborated on how this mechanism provides security for OTC Trading, fully safeguarding users' funds.

Huobi HTX OTC Business Leader AD Deeply Interprets C2C Selection Station

The Inevitable Path of Quality Upgrade

Huobi Executives Face to Face: What is the background of the launch of the C2C selection station? Why upgrade in the mature C2C track?

AD: The launch of the C2C selection site can be traced back to November 2024, when the Huobi HTX OTC team realized that users' demands for trading quality had surpassed basic functionalities, seeking a safer and more comfortable experience. At the same time, referring to significant historical commercial milestones (such as the launch of Taobao in 2003, Tmall's focus on quality and credibility in 2012, and SKP's creation of high-end shopping malls in 2015), we also reviewed the history of the industry, examined the current state of the industry, and concluded that an industry upgrade is imperative.

The launch of the C2C selection platform is essentially a positive response from Huobi HTX to the market and users: C2C trading can indeed be safer and more trustworthy. By integrating high-quality merchant resources, we offer more competitive prices, 0-freeze security guarantees, and a superior service experience, accurately addressing users' most concerned needs for price, security, and experience in OTC trading. This achievement is also a concentrated reflection of the long-term efforts of the Huobi HTX OTC team.

We emphasize "0 freezing + 100% full compensation", which also means that if users encounter judicial freezing due to merchant violations, the platform will compensate in full, and users' funds will not be affected. Users also do not need to worry about any frozen card risks, as the platform's guarantee mechanism is always there to provide support.

Huobi Executives Face to Face: Since the C2C selection station went live in April 2025, what has been its most representative achievement?

AD: The achievements of the C2C selection station after its launch are mainly reflected in three aspects:

Industry and User Recognition: Recently, competitors have followed similar strategies, indicating that the selection station model has received respect and recognition within the industry. Additionally, during the initial launch of the selection station, a live broadcast event held within the Huobi APP attracted over 10,000 viewers, setting an internal record for the highest number of live viewers, which also fully demonstrates the level of user recognition for the selection station.

Data performance is outstanding: The data performance of the launch of the selection station in three months is equivalent to the results of the C2C business over the past nine months, and it leads the market by 60-100 times, which fully proves its strong market competitiveness and user acceptance.

0 frozen records: Since its launch in April this year, the selection platform has maintained a 0 frozen record for 5 months, ensuring transaction safety and user experience through strict merchant screening and pre-transaction risk control capabilities.

The secret of "0 freezing"

Huobi Executives Face to Face: Why Can the C2C Selection Station Achieve the Myth of 0 Freezing for Withdrawals After Launch?

AD: For Huobi HTX, there is only one starting point for all measures, "responsibility for user safety, adhering to a 0 freezing threshold." This commitment is based on a series of stringent strategies:

1. Prioritize Risk Control: Huobi HTX emphasizes that prevention is better than compensation after the fact. By strictly screening merchants (based on performance capability, service capability, supply capability, and safety data), it ensures that the merchants selected for the platform are of the highest quality and safety.

2. Real-time Risk Control System: Keyword Alarm System: Monitors thousands of entries every minute, detecting risks in communication between merchants and users in real time, with abnormal transactions being terminated immediately; 7*24 hour inspection and manual intervention: For suspected high-risk orders, minute-level detection and intervention can be achieved, ensuring that any link in the transaction chain can receive support and response.

It is important to emphasize that the Huobi HTX C2C selection platform is the only platform that provides 7x24 hours of comprehensive service, and has specifically established a frozen compensation follow-up team to ensure timely connection between merchants and users and to handle related issues.

3. High-standard access mechanism: Merchants wishing to settle on the platform must pass strict qualification reviews and have a sufficient accumulation period. It cannot be determined by simple trading volume or asset scale, rejecting merchants driven by short-term利益，保持"0冻结"净土.

4. User Experience Optimization: The UI interface of the selection site has also been comprehensively upgraded, clearly displaying diversified advertising tags, such as: 0 freeze upon joining the platform, helping users quickly select target merchants.

0 freezing is a challenge in the industry, and achieving it requires tremendous efforts from the team in risk control, merchant selection, and technical support beforehand. The process is arduous but has far-reaching significance. Huobi HTX insists on prioritizing user safety, and through strict standards and real-time interventions, successfully sets an industry benchmark.

100% full compensation confidence

Huobi executives face to face: How does the 100% compensation mechanism of C2C selection station operate? Why does Huobi HTX dare to promise 100% compensation?

AD: 100% compensation is a bottom guarantee for 0 freezing, with the platform and merchants each bearing 50% of the assessment mechanism, balancing risks and ensuring user rights. Combined with pre-risk control, it minimizes the need for compensation while providing users with the highest safety guarantee.

The confidence in 100% compensation comes from the team's self-confidence in their abilities and a deep understanding of the industry's pain points. The Huobi HTX OTC team has confirmed through internal assessments over the past year and a half that our products, risk control, and merchant system have reached industry-leading levels and can withstand the pressure from users and the market. The C2C selection platform ensures transaction security and user experience by integrating quality merchants, thus confidently committing to 100% compensation to address users' concerns about the safety of withdrawals.

In addition, Huobi HTX has launched a C2C selection station "Special Action Against Violating Merchants", which will continuously address typical violations such as non-real-name payments, account risk control, low-price traffic diversion, and illegal recruitment. Currently, 57 violating merchants have been cleared, of which 30 have been permanently banned and 27 have had their trading functions restricted; the total amount of frozen deposits from violating merchants has reached 310,000 USDT.

In my opinion, the improvement of the entire system will take a longer time. This is because Huobi HTX decided to launch this service only after a long and careful consideration, as well as an internal audit of its own infrastructure capabilities. It took nearly half a year from product development to operation and launch. Therefore, this is not something that can be achieved simply by following up; it requires deep thinking and preparatory work behind it.

Future Plan: Ensure Users Can Use It with Peace of Mind

Huobi Executives Face to Face: What is the Future Plan for the C2C Selection Station?

AD: The success of the Selected Station stems from an utmost pursuit of user security and experience. By integrating high-quality merchant resources, optimizing trading processes, and strengthening risk control systems, the Selected Station achieved zero freezes, leading data performance, and widespread recognition in just six months.

In the future, the selection station will continue to strictly adhere to merchant access standards, continuously optimize user experience, listen to user feedback, and further enhance the convenience and comfort of transactions; consolidate its leading position in the industry, promote C2C trading towards higher security and integrity, and achieve the ultimate vision of "users feeling at ease."

About Huobi HTX

Huobi HTX was established in 2013. After 12 years of development, it has evolved from a cryptocurrency exchange into a comprehensive blockchain business ecosystem, covering digital asset trading, financial derivatives, research, investment, incubation, and other businesses.

As a global leading Web3 portal, Huobi HTX adheres to the development strategy of global expansion, ecological prosperity, wealth effect, and safety compliance, providing comprehensive, safe, and reliable value and services for virtual currency enthusiasts worldwide.

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