Talking to people is like playing Tai Chi. You only need to remember one principle: don't respond, only connect with the emotion. For example, if the other person says, "Today was really unlucky, I got scolded by my boss," you must never ask what they were scolded about. Instead, say, "That must be tough, being a good worker isn't easy, especially nowadays." The essence of Tai Chi is to use leverage to counter force, to absorb the other person's emotions and then gently push them back. The true nature of conversation is emotional resonance, not information exchange.