How Elevance Health Is — and Isn’t — Using AI

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Elevance Health is leveraging AI to streamline various operations like prior authorizations, claims processing, and member support, while crucially maintaining human oversight for all denial decisions. The company emphasizes a responsible AI approach, with a governance program aligned with the NIST framework, and collaborates with Big Tech and healthcare AI startups to integrate real-world healthcare complexities into AI development. Ratnakar Lavu, Elevance Health’s chief digital information officer, highlights their commitment to balancing innovation with safety and trust in AI deployment.

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