Coinbase Users Missing Balances Due to Third-Party Glitch

Coinbase users recently encountered missing balances and incorrect price quotes for assets on the platform

ContentsIncident details and user complaintsPlatform outages and network issuesAWS outage and other platform failuresThe crypto exchange confirmed that all funds remain secure while the issue is being investigated.

Incident details and user complaints

Coinbase announced the glitch on Thursday, acknowledging that some users were facing discrepancies, including missing balances and faulty price quotes. This issue was linked to the Base Network, a layer 2 solution operated by Coinbase

While the platform’s investigation was ongoing, users were reassured that their funds were safe. Despite this, the exchange faced increased user frustration, with over 11,000 complaints filed with federal agencies since 2016, primarily regarding customer service issues.

Platform outages and network issues

Due to a third party issue, some users may be experiencing incorrect or missing balances and incorrect price quotes for assets on Base. Our team is monitoring this situation and will provide an update shortly. Your funds are safe.

— Coinbase Support (@CoinbaseSupport) January 21, 2026

This glitch is part of a series of technical difficulties Coinbase has been experiencing. Users in the Philippines, among other regions, faced limited access during the incident. However, the exchange assured customers that they could still access the platform through alternative networks, such as Wi-Fi or international services

Furthermore, the exchange reported additional disruptions in January, including delays in transactions on the Ronin and Polygon networks. While these delays affected some transactions, buying, selling, and fiat withdrawals were not impacted.

Coinbase’s status page reported that the Base Network was experiencing “degraded performance,” contributing to the issue. The crypto exchange worked swiftly to resolve the matter and updated users as the investigation continued.

AWS outage and other platform failures

Coinbase has experienced significant technical setbacks before. A major AWS outage in late 2025 caused widespread disruptions, affecting users’ ability to access the platform and perform basic trading activities

The AWS outage lasted from early morning until late evening, disrupting multiple services, including deposits, withdrawals, and transfers. Market data, staking, and cryptocurrency transactions were also delayed or failed during the disruption.

The exchange confirmed that the AWS issue primarily impacted Coinbase’s operations in the US-East-1 region. Despite these setbacks, Coinbase assured users that it was working to restore services and prevent future occurrences

The company has faced over 80 incidents in the past three months, with some incidents still under maintenance.

Coinbase’s repeated network glitches, including missing balances and price discrepancies, highlight the technical challenges the platform continues to face. While the platform reassures users that funds remain safe, the ongoing issues could continue to frustrate customers

With a history of incidents tied to both third-party services and internal network problems, Coinbase must address these recurring technical failures to restore user confidence and reliability.