What should I do if the transaction is declined?

Sometimes credit or debit card purchases may be declined by the bank. This is usually because the bank has flagged the transaction as suspicious. Please check if your account has sufficient balance. Follow the payment prompts shown on the page to ensure your balance is adequate. If needed, you can contact your bank or reach out to our customer support team at support@mail.gate.io .

How to avoid entering incorrect card information?

Entering an incorrect card number, expiration date, or CVV security code can cause the transaction to fail. Please carefully verify all the information before submitting.

When adding a new card, make sure the address information matches the billing address registered with your bank.

What should I do if the wait time is too long?

Generally, card purchases are completed within 5–10 minutes. You can check your spot account for the funds. If the amount is deducted but not received after a long time, or if you encounter other payment-related issues, please contact your bank or reach out to us at support@mail.gate.io .

What is 3DS?

3DS (3D Secure) is a security protocol used by banks to prevent unauthorized use of credit or debit cards.

Why is 3DS verification required?

3DS helps prevent fraudulent transactions by verifying your identity, ensuring secure use of the card.

How does 3DS work?

During the payment process, you will be redirected to your bank’s page to enter a one-time password or other identity information to complete the verification.

What should I do if I don’t receive the 3DS verification prompt?

This may be due to a technical issue or because your bank does not support 3DS. Please contact your bank for assistance.

What if I forgot my 3DS password?

You can reset it via your bank’s website or contact your bank’s customer service directly.

What should I do if 3DS verification fails?

Please check if the information entered is correct and try again. If the issue persists, contact your bank.

How long does 3DS verification usually take?

The verification process typically only takes a few minutes.